Reach the Studio
Our support team is available Monday through Friday, 9am - 5pm EST. We look forward to hearing from you.
hello@eastmeetswest.com
Studio Chat
Available on our site daily.
SUPPORT
Common Inquiries
Heating & Cooling Guidelines
Heat in the microwave for 30-second intervals until reaching desired warmth (max 2 minutes). For cold therapy, store in the freezer for at least 2 hours in a sealed container.
Our Wellness Materials
Each wrap is filled with organic lavender buds and flaxseed, specifically sourced for their heat-retaining properties and therapeutic aroma profiles.
Global Shipping Window
Standard shipping takes 5-7 business days across the US. We also ship globally with transit times varying by location. Tracking is provided for every order.
Care & Cleaning Details
Do not submerge in water or machine wash. Simply spot clean with a damp cloth and mild soap. Ensure the wrap is completely dry before reheating or storing.
Returns & Exchanges
We offer a 30-day window for returns of unused products in original packaging. Please reach out to our team if your experience is anything less than tranquil.
Segmented Design Usage
Our modular chambers prevent shifted weight, allows for ergonomic relief around the neck, back, or joints while you move throughout your daily ritual.